Duty Operations Manager

A great opportunity to work for an established business in a newly created team with modern offices and a view of Farnborough Airport.

The Operations team are the hub of the business, supporting day to day operations, maximising efficiency and being the valuable connection between the clients and the teams servicing the work. Working opposite another Duty Manager and overseeing a team of 3 Operation Controllers, The Duty Manager is a managerial position with accountability for day-to-day operations of the business, driving consistency and high standards of customer delivery.  will oversee daily requirements, and schedule teams to ensure the highest service is delivered. Effective communication is key, with the ability to clearly disseminate information throughout the company.

The role is worked on a shift basis:

• 4 Days On / 4 Days Off
• 06:00 – 18:00 or 10:00 – 22:00

The Duty Operations Manager will support the management of the team, including providing training and motivational support to the operations team.

Benefits for the Duty Operations Manager:

• Free Parking
• AEP
• Enhanced overtime rate
• Life Event Day Off
• Discounted gym membership
• Enhanced Sick Pay
• Life Insurance 2 x Salary

Duty Operations Manager Responsibilities:

• Provide the management lead for the day-to-day company operation
• Plan and manage the use of departmental resources, directing the accurate scheduling of workflow and workforce planning, to meet customer expectations and delivery obligations
• Encourage upselling opportunities within the existing client base
• Primary point of contact for customers for orders, bookings, invoicing and complaints
• Effective communication with external stakeholders and across all levels of the organisation
• Strengthen cooperation between the Operations and Engineering teams
• Complete reporting for internal and external requirements
• Establish, maintain and analyse company operations’ performance data to formulate appropriate recommendations and action for improvement.

Essential Personal Attributes for Duty Operations Manager Role:

• Must enjoy the benefits of working a 4-day shift rotation pattern and be able to work the shift patterns above, which include weekends and bank holidays
• Previous experience in a supervisory operational role with demonstrable managerial experience, overseeing all aspects of staff performance
• Strong administration and organisational skills
• Strong attention to detail and level of accuracy
• Excellent written and oral communication skills
• Confident decision making skills
• Excellent problem-solving abilities
• A proven ability for optimising workflow and scheduling workforce
• Ability to work under pressure in a time critical, changing environment
• Basic level MS Word, Excel, Outlook and Microsoft Teams
• Must be able to work as part of a team
• Must be able to obtain a clear DBS certificate

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.