Customer Service Administrator

£24,000pa - £27,000pa plus Bonus 10%-15%

Ref: J4193

Our client is looking for a Servicing Team Associate to join their dynamic collections and recoveries team, also working alongside a wider customer service and operations department. They are walking distance to Farnham town centre and offer a good working environment with modern offices as well as a competitive benefits package with a Bonus Scheme and career development.

As the customer service administrator you will be part of a busy operations support team who deal with all aspects of administration and customer liaison for existing customer accounts and their payment plans.

As the Customer Service Administrator you will:

  • Manage customer accounts through early identification of financial distress by pro-active customer contact.

  • Successfully influence outcomes for both customers and clients, limiting the escalation of arrears to litigation.

  • Ensure compliance and adherence at all times and all other regulatory requirements.

  • Contact all customers where potential hardship is identified.

  • Implement forbearance measures at the earliest opportunity.

  • Build and maintain the customer relationship for all customers whilst developing a financial profile.

  • Work closely with the loan admin team issuing trace and field visit requests.

  • Liaise with other departments within the company to ensure optimum service for the customer and to minimize risk for the company.

The ideal Customer Service Administrator will:

  • Ideally have previous experience of working within the mortgage or un-secured arrears sector

  • Strong administration and Customer Service experience

  • High levels of attention to detail and experience processing information in a process driven and compliance lead environment

  • Knowledge of mortgages

  • Excellent written and verbal communication skills

  • Enjoy working in a busy environment and stay calm under pressure

  • Be a pro-active team player and deadline driven

  • Be pragmatic with good problem solving skills

  • Confident user of Microsoft office including Word and Excel

  • Experience of case management systems and FCA requirements

  • Experience of servicing secured lending products or collections and recoveries is essential.

Customer Service Administrator Benefits:

  • 25 days holiday plus Bank holidays, increasing after 3 years

  • On site parking

  • Full benefits package

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.

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