Customer Service Advisor

£22,000 - £24,000pa

3401/2

Are you looking to get into a Customer Service Advisor role?

Do you have a background in Customer Service or Retail?

 

Our client is looking for a Customer Service Advisor to join a busy Customer Service team reporting to the Customer Services Manager working in contemporary, open plan offices.

 

As the Customer Service Advisor you will be:

  • Answering inbound enquiries
  • Resolving complaints
  • Providing excellent customer service
  • Keeping the log up to date with customer correspondence and any changes to their delivery
  • Processing replacements, returns and re-bookings
  • Keeping customers up to date with their order progress and changes to their delivery

 

The ideal Customer Service Advisor will:

  • Have previous experience of Customer Service
  • Ability to work under pressure
  • Good communication skills and an excellent telephone manner
  • Be a competent user of MS Word, Excel, and Outlook

 

Benefits of a Customer Service Advisor:

  • Free Parking
  • Staff Discount
  • 23 Days Holiday + BHs pro rata

 

You will need to be able to drive as the offices are in a rural location.

You would be required to work 5 out of 7 days per week covering Saturdays and Sundays on a rota basis.

 

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.

To apply for this job email your details to amelia@highpointrec.co.uk

Apply using webmail: Gmail / AOL / Yahoo / Outlook